Return Policy

  • What is the return policy of
    You have the same consumer rights as conferred by The Sale of Goods Act 1979 (as amended); the Sale and the Supply of Goods and Services Regulations 2002 and any various other consumer laws might apply to contracts as you would have when buying in store.
  • Can we return any of our purchase?
    If you decide that you no longer want an item for any reason, please let us know within 14 days from the date you receive the item either of the following:
    • Telephone - 03333 222 400
    • By email -
    • By completing the form on our Contact page, making sure you select Customer Service from the drop-down menu.
    • By post - Pharmacyoutlet, 40 London Road, Blackwater, Camberley Surrey GU17 9AA.

    Note that we are not able to accept the returns unless they are damaged, faulty or for following reasons: if the goods have been mixed inseparably after delivery, custom made or personalized items, perishable items or unsealed items with a protective seal due to health protection or for hygiene reasons, medicinal products or services that either are dispensed on prescription or are purchased free with NHS.

    To receive a full refund, please ensure items are returned to us in a saleable condition ( i.e. unused and undamaged). You will receive a full refund upon receipt of the returns items, excluding any delivery charges. We will refund you on the credit card or debit card used by you to pay.

    Please note, this does not affect your statutory rights.
  • Can I return the product after 30 days of purchase?
    You are not allowed to return any medicines and cosmetics for safety and hygiene reasons, other products should be returned within 14 days.
  • Do I need to return the product myself or a pick-up service by is available? If not, then where should I self-ship the return product?
    No return pick-up service is provided by us, as soon as you have notified our Customer Care team about returning your items, please arrange postage to: PharmacyOutlet, 40 London Road, Blackwater, Camberley, Surrey GU17 9AA.
  • How long will it take to receive the refund for my return? Will there be any deductions?
    Refunds are made to the payment card, which was initially used to make the purchase, within 14 days of cancellation. Returns are not accepted on special order products.
  • If I return or cancel the purchased product, will the VAT amount charged earlier be refunded?
    We will refund the order in full unless any direct expenses we may have incurred in fulfilling the original agreement.
  • Will I be reimbursed for my return product shipping costs?
    Unfortunately, we are not able to cover the costs of returning items and cannot be liable for any damages incurred during transit.
  • Is there a preferred delivery service provider for product returns?
    No return delivery provider is compulsory. However, please ensure return products are properly secured and packaged. We would highly recommend sending all returned items via a recorded delivery service.