FAQs

  1. Who is pharmacyoutlet.co.uk?

    The Pharmacyoutlet.co.uk service is run by qualified pharmacists and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 1036416 at:

    40 London Road, Blackwater, Camberley, Surrey, GU17 9A

    You can check our status by clicking on the following link: http://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1036416

  2. Why should we buy from this store?
    As a local pharmacy based in the community, we have great experience and regular interaction with our customers and patients. This additionally helps us to understand the needs of our customers better. We believe in providing the same level of service online that one would expect from any local pharmacy and we hope you enjoy online shopping experience with us.

  3. I have a private prescription; can I purchase medicines from the store?
    Yes, we do supply prescription medication items. Along with these items, we do need original prescriptions before we dispatch the order.
    Prescription is to be send on the address as below:

    FREEPOST: PHARMACYOUTLET

  4. How do I contact customer care?
    Our customer service team can be reached by email (store@pharmacyoutlet.co.uk), phone (+44 03333 222400) or mail (see above address)
    If you need any information or have a complaint about this website or any of our services please contact us by one of the above methods

  5. What are the common Terms and Conditions for purchase from PharmacyOutlet?
    To view our Terms and Conditions please click on the following link Terms and Conditions

  6. What happens if I receive an incorrect product?
    If there are any concerns with your order or delivery, please contact us at your earliest convenience

  7. Is it safe to submit my email address and other personal details to place an order?
    We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.

  8. Can I cancel my order, after paying for it?
    If your ordered goods have not been dispatched we will refund you the full invoice amount within 3 to 5 working days. To cancel your order you must contact the Pharmacy Team

  9. How can I return the product I purchased? What is the return policy?
    Please, go to our Return Policy page to know more about returning the product

  10. How to order for products that are out of stock?
    If a product is out of stock please email us we will let you know when the item is scheduled to be back in stock

  11. Is the information provided for products genuine?
    We ensure that all the information and colours provided for products are correct at the time of their publication. However, the representation of colours on your browser may vary from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this portal or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for any such advice or recommendation

  12. Am I exempt from paying the NHS prescription charge?
    Please see our Free NHS Prescription section for more information on exemptions, Prepayment Certficates (PPC) and HS2 Certificates.

  13. Will I get a receipt for my prescription?
    Once you have successfully placed an order with PharmacyOutlet, you will receive an email confirmation containing your invoice
    If you need to contact us regarding your order please provide us with your order number

  14. What is NHS Electronic & Repeat Prescription Service?
    For information on our NHW Electronic & Repeat Prescription service (EPS) Please, click here Electronic Prescription Service

  15. How can I register to Electronic Prescription Service? 
    Just fill out your details in NHS-EPS form and we shall contact your doctor and arrange for all your prescriptions to be directly send to us to be delivered to you specified address.
    NHS prescriptions are delivered free of charge.

  16. Can you tell me when I need a new/repeat prescription?
    Yes we can, with our free reminder service, where we will call or email you to ask you which medication you wished ordered.  Please remember that it can take up to 2-3 days to receive the prescription from your doctor.

  17. Are the payment methods secured?
    Please visit our Secured Payments page to know more about payments and security

  18. Our opening hours?
    We are always happy to help with any query regarding products or our servcie. You can call in and speak to our customer care team from Monday to Friday between 9am to 5pm
    Alternatively you can email us and we will get back to you ASAP

    UK Number: 0333 322 400
    Email address: store@pharmacyoutlet.co.uk

  19. What is your Delivery/Shipping Policy?
    You can know more about Delivery and shipping policy by clicking on Delivery Information

  20. Why do you ask for my details?
    To ensure patient safety and to ensure the items requested are suitable for you.  
    If you have agreed to join our mailing list, we may contact you with our latest products, promotional offers and events.
    Details provided by you help us to make sure that the goods are delivered correctly and to contact you in case of any issues. 


  21. Do you make use of cookies on your online pharmacy?
    In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

    Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages, properties and advertisements (including click through from emails), how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

    Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

    For further information on cookies and how to switch them off see www.allaboutcookies.org.